STILL NOT SURE?
Frequently Asked Questions
Whether you're a stay-at-home parent seeking flexible work opportunities or a business aiming to streamline operations, we're here to guide you every step of the way.
1. What exactly does KMI Virtual Solutions do?
We offer virtual business support that helps individuals and companies level up. From resume writing and quality assurance calls to medical billing and business documentation—we’re basically your behind-the-scenes dream team.
2. I’m a stay-at-home parent. Can I work with KMI?
Absolutely. We specialize in helping parents and caretakers transition into remote work. Whether you need help building a resume or training for a virtual role, we’ve got your back.We are partnered with PBS, St. Jude, WWP, and many other non-profit and many other fortune 500 companies.
3. Do you offer services for medical professionals?
Yes, yes, and yes. We offer Medical Revenue Management services for providers looking to fix cash flow issues and courses for folks ready to break into the medical billing and coding game. Whether you're running the office or training to join one, we're your plug.
4. Are your medical billing services HIPAA-compliant?
100%. We’re not out here cutting corners. All of our medical revenue services follow strict HIPAA compliance protocols. Your data—and your patients’—is safe with us.
5. What if I only need one service, like a resume or secret shopper?
No problem! All of our services are à la carte—pick what you need, skip what you don’t. No pressure, no bloated packages, just solutions that make sense.
6. How do your Quality Assurance Calls work?
We play “fly on the wall” (but the helpful kind). Our reps pose as real clients and interact with your team, then we send you a report breaking down strengths and areas for improvement. Think of it as your customer service cheat code.
7. Do you offer support for startups or new business owners?
We live for that! From organizing your business docs to helping you with CRM tools, call services, and brand polish—we’re here to help you build like a boss from Day 1.
8. How can I work with you?
Easy. Just slide into our inbox at [email protected] or call us at (470) 485-1401. You can also fill out our contact form, and we’ll hit you back within 24 business hours.
9. Do you have a payment plan or subscription options?
Some services (like courses or bundled solutions) may come with flexible payment options. We keep it transparent—if it’s available, you’ll know it upfront.
10. What makes KMI different from other virtual support providers?
We’re real people helping real people. No corporate fluff, no confusing jargon. Just practical tools, personalized service, and a deep commitment to seeing our clients win. We have on shore and off shore Virtual Support to cater to your business needs.